Nov2010_What you probably do not know about mortgage brokers
. . . They go in to battle for better rates, approval times, valuations and more
The latest Mortgage and Finance Association of Australia (MFAA) / Bankwest Home Finance Index saw respondents list the top three benefits of using a broker as doing all the legwork (77%), having a wider loan range (75%), and being experts in a range of mortgages from numerous lenders (73%).
However, few people are aware of the great lengths a broker’s valuable service can extend to. There are extra efforts made on behalf of their customers that most wouldn’t ever expect.
Australia’s largest independently-owned mortgage broker, Mortgage Choice, knows that satisfying each borrower’s unique needs involves much more than sifting through loan options.
Company spokesperson Kristy Sheppard said, “Professional mortgage brokers often undertake work on behalf of customers that goes well beyond catering to fundamental borrowing needs. Not only do they source a loan suited to individual needs and circumstances, they put in substantial extra legwork at no cost. People are usually unaware of what this entails unless they’ve experienced it.
Knowing what your broker is or is not doing will really help you set apart the best from the rest. Stand-out brokers don’t just go to great lengths to ensure the loan search, application and settlement process is stress free.
They also negotiate with lenders while liaising with a real estate agent and solicitor on your behalf. Importantly, a broker should bring to your attention any potential for an interest rate or fee discount and negotiate it for you. Many borrowers don’t realise such things may be possible.
These are not the only bargaining tools used to help their customers save money. I know brokers who put great effort into going in to bat for higher property valuations when needed for equity purposes, by sourcing comparable sales data for a particular area to prompt a reconsidered valuation.
Once the loan application is submitted, it’s often thought a broker’s job is done. This is not the case. Carefully tracking its progress enables them to escalate potential problems before they impact on the approval outcome. This is vital in a competitive property market as delays can see buyers miss out.
Extra free services brokers regularly provide include submitting state/federal grant and concession applications, organising rental lodgings for a customer who’s between selling and buying, running seminars, sourcing property reports, educating about loan structuring and home loan health checks.
Also, a professional mortgage broker will not charge customers for their services and will not be swayed by higher commission rates paid by particular lenders. If a broker doesn’t offer these benefits then perhaps it’s time you shopped around for one who does.”
MFAA CEO Phil Naylor said, “It is important for consumers to seek out an ‘MFAA Approved Broker’, whose professionalism and education standards are a key differentiator. A good mortgage broker can navigate and resolve a range of issues on the borrowers’ behalf.”
Call Mortgage Choice customer service on 13 MORTGAGE. Or, visit www.mortgagechoice.com.au , www.facebook.com/MortgageChoice or http://twitter.com/MortgageChoice .
About Mortgage Choice, Australia’s largest independently-owned mortgage broker
Mortgage Choice has a national network of hundreds of franchises and loan consultants supported by Group and State Offices. They provide guidance on, and choice of, home loans offered by an extensive panel of leading lenders. Many consultants provide a broader service offering, also helping customers source commercial and personal loans, asset finance, deposit bonds, and risk and general insurances.
Importantly, Group Office pays franchisees the same commission rate for home loans they write, regardless of the rate paid by the lender selected by a new customer. It has done so for most of its 18-year history, working in each customer’s interests to source a solution that suits their individual needs.
Mortgage Choice has no balance sheet or funding risk, and consistently delivers strong profits and attractive yields. It listed on the ASX in 2004 (sign: MOC) and is a member of the Mortgage & Finance Association of Australia (MFAA).
Recent recognition: 2010, 2009, 2008, 2006 and 2005 MFAA Awards Retail Aggregator/Originator of the Year; No.1 on The Adviser magazine’s 2010 and 2009 Top 25 Brokerages lists; 2010, 2009 and 2008 10 Thousand FEET Top 10 Franchise list; 2010 Forbes Asia-Pacific Best Under A Billion list; 2009 and 2008 BRW Fast Franchises list; 2009 Australian Banking & Finance Awards Best Financial Institution Employer; 2009 Great Place to Work® Institute Best Companies to Work For list; 2008 MFAA Awards Best In Mortgage & Finance Industry.
Visit www.mortgagechoice.com.au or call customer service on 13 MORTGAGE.

