Struggling to pay energy bills
High accounts, payment difficulties, and fees and charges were the top complaints from Queensland’s energy consumers last financial year according to the Energy Ombudsman Queensland’s (EOQ) second annual report which was released recently.
“Energy affordability was a problem for many of the people who contacted our scheme and is likely to continue as the global financial crisis and unemployment trends look set to prevail.
“I urge people who are experiencing payment difficulties to contact their energy supplier immediately to discuss payment options and find out ways to keep costs down in the future.”
Mr Adams said it was important people gave their energy suppliers the opportunity to resolve the problem first.
"But if you are not happy with their response, free assistance from EOQ is readily available.”
For more information or a copy of the EOQ 2008-09 Annual Report, visit www.eoq.com.au or call 1800 662 837.
“I urge people who are experiencing payment difficulties to contact their energy supplier immediately to discuss payment options and find out ways to keep costs down in the future.”
Mr Adams said it was important people gave their energy suppliers the opportunity to resolve the problem first.
"But if you are not happy with their response, free assistance from EOQ is readily available.”
For more information or a copy of the EOQ 2008-09 Annual Report, visit www.eoq.com.au or call 1800 662 837.
