Record smartphones and online use by Moreton Bay residents

A record number of local residents interact with council online via mobile devices and smartphone apps.

A record number of local residents interact with council online via mobile devices and smartphone apps.

Moreton Bay Regional Council has released a statistical snapshot for the 2014/15 financial year featuring a record number of local residents interacting with council online via mobile devices and smartphone apps.

Mayor Allan Sutherland said while many continued to interact with council through traditional telephone and email contact, thousands of residents were moving to smart technology to get in touch and lodge requests with council’s new MBRC Request smart phone app or via the website.

“Website visitation is up with council’s website viewed more than 2.5 million times, with 45 percent of those hits coming from smartphone or tablet devices,” Mayor Sutherland said.

“It’s important that council continues to look at new and improved ways that residents can interact with their council, while maintaining the highest standards of customer response.”

An average of almost 30,000 requests have been received from council’s website and new online app, MBRCRequest in 2014/15.

“We’ve also seen an increase in registrations for council’s MoretonAlert service, issuing the latest storm, flood and fire alerts to residents,” Mayor Sutherland said.

“More than 34,000 residents are now signed up to the service and that number is only continuing to grow with 12,000 new registrations in 2014/15.”

Moreton Bay Regional Council’s 2014/15 Annual Report, available on council’s website, provides a snapshot of the major projects, environmental initiatives and services delivered by council over the last financial year.

¨ Four local roads resurfaced every week, half a million dollars in community grants provided and more than 13,000 residents involved in sport and recreation programs – these are just some of  service outcomes outlined in Moreton Bay Regional Council’s 2014/15 Annual Report.

¨ Highlights in the 2014/15 Annual Report include:

¨ Around 8.2 million kerbside waste and recycling collections (159,000 each week)

¨ 2.5 million visits to council’s website with road condition reporting during storms the top searched item

¨ More than 1 million text messages, 497,000 emails and 10,000 voice messages distributed via MoretonAlert

¨ 241,191 calls to council’s Call Centre resolved at the first point of contact (around 660 a day)

¨ 140,000 items of correspondence and emails (around 383 a day)

¨ Responded to an average of 1,747 requests a month received from council’s online app and website

¨ Council’s caravan parks provided more than 48,000 nights of accommodation

¨ More than 72,000 visitors to council’s Visitor Information Centres

¨ 33,480 ha of saltmarsh treated for mosquito larvae

¨ 2,343 development applications received (more than 6 per day)

¨ 2,525 pieces of graffiti removed (6 per day)

¨ 3,850 ha of parkland maintained and mowed across the region (10 ha per day)

¨ 519 bridges and 3,300 kilometres of sealed road maintained

Moreton Bay Regional Council’s 2014/15 Annual Report is now available on council’s website www.moretonbay.qld.gov.au/annualreport

iPhone and Android users can download the free MBRCRequest app from the App Store and Google Play by tapping MBRC request into the store search window.

MBRC-Logo-Wide-500x179px 150dpiResidents can sign up to MoretonAlert either online at www.moretonbay.qld.gov.au/moretonalert

or

by contacting council on 5433 4444

between 8:30am and 5pm Monday to Friday.           *


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